Terms & Conditions

Last updated: 25 June 2026. These Terms & Conditions (“Terms”) govern your use of florish.dcrayons.app and any product sold by Florish. By browsing the Site, creating an account, or placing an order you agree to these Terms. If you do not agree, please do not use the Site.

1. Definitions

• “Florish”, “we”, “our”, “us” means the company operating the Florish brand and its affiliates.
• “Site” means florish.dcrayons.app and any sub-domain or successor URL.
• “Products” means the beauty, skincare, hair-care and wellness goods listed for sale on the Site.
• “Order” means any request to purchase Products placed through the Site or through an authorised channel partner.
• “You”, “customer” means the individual or business entity browsing the Site or placing an Order, whether as a guest or registered user.

2. Relationship with order confirmations and B2B agreements

Order-specific terms (price, quantity, delivery window, payment terms) are defined in the Order Confirmation we send you by email after checkout. For wholesale or salon partners, additional terms are set out in the Wholesale / Salon Agreement we sign with you. Those signed documents take precedence over these Terms in the event of any conflict. These Terms cover everything not specifically agreed in an Order Confirmation or Wholesale Agreement.

3. Eligibility

You must be at least 18 years old and have legal authority to enter contracts on behalf of any organisation you represent. By using the Site or placing an Order you confirm that you meet these conditions.

4. Acceptable use

You agree NOT to:

• Use the Site for any unlawful purpose or in a way that violates any applicable law, including the Indian IT Act 2000, the Information Technology Rules 2021, and the Consumer Protection (E-Commerce) Rules 2020.
• Attempt to disrupt, probe, scan or compromise the Site, our payment infrastructure or other users (DoS attempts, port scans, fuzzing or vulnerability scanning without prior written consent).
• Scrape, copy, mirror or reverse-engineer Site content or product imagery without our written consent. Personal browsing and individual social-media sharing are fine.
• Impersonate any person or entity, or misrepresent your affiliation with Florish, including by submitting false or misleading order or shipping information.
• Upload or transmit malicious code, illegal material, or content that infringes third-party intellectual property or privacy.
• Use the Site to send unsolicited bulk messages, to harvest contact information, or to facilitate resale of Products on unauthorised third-party marketplaces.

We may suspend or terminate your account or block your access at any time, with or without notice, if we reasonably believe you are violating these Terms.

5. Orders, pricing, payment and tax

All Orders are an offer by you to purchase and are subject to acceptance by us. We confirm acceptance only when we dispatch the Products. We may refuse or cancel an Order in case of pricing error, suspected fraud, stock unavailability or breach of these Terms.

Prices displayed on the Site are inclusive of GST unless stated otherwise. Shipping fees, if any, are shown at checkout before you pay. Full payment is required before dispatch. We accept payment through the gateways listed at checkout; we are not responsible for failures, charges or restrictions imposed by your card issuer, bank or wallet provider.

6. Shipping, returns and refunds

Delivery timelines, courier partners, return windows, eligible categories and refund procedures are set out in our Shipping and Returns & Refunds pages, which form part of these Terms. Hygiene-sensitive Products (opened skincare, used cosmetics) are not returnable unless received damaged or incorrect.

7. Intellectual property

All content on the Site — the Florish name and logo, product packaging, photographs, ingredient text, copy, graphics, code, and the structure and presentation of the Site — is owned by Florish or its licensors and is protected by Indian and international copyright, trademark and other IP laws.

You may view, save and print Site content for personal, non-commercial reference only. Any other use (republication, redistribution, use of product imagery on marketplaces, training of AI / ML models on our content, derivative works) requires our prior written consent.

If you are an authorised salon or reseller, the IP licence granted in your Wholesale Agreement governs how you may use Florish marks; in absence of such an agreement no licence is granted by these Terms.

8. Third-party content and links

The Site may link to or embed third-party services (payment gateways, courier APIs, social-media widgets, Google Analytics, customer-review tools). We do not control those services and are not responsible for their content, accuracy, privacy practices, availability or pricing. A link or integration is not an endorsement.

9. User submissions and product reviews

When you post a review, rating, photo, question or other content on the Site, you grant Florish a non-exclusive, worldwide, royalty-free licence to use that submission to operate, promote and improve the Site and our Products — including in our marketing material, on social media, and in case studies, in perpetuity. You confirm that the submission is yours to provide, is honest, and does not infringe any third-party right. We may edit reviews for length or moderation, and remove anything we judge to be abusive, fake or unlawful.

10. Disclaimer of warranties

The Site and any free content on it are provided “as is” and “as available” without warranty of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Beauty and skincare Products may produce different results for different skin types. We make no guarantee of any specific cosmetic outcome. Please read the ingredient list, follow the directions of use and patch-test where indicated. If you experience an allergic reaction, discontinue use and consult a dermatologist.

Warranties on individual Products are limited to the manufacturer warranty stated on the packaging or in the Product page.

11. Limitation of liability

To the maximum extent permitted by law, Florish, its directors, employees, agents and licensors are NOT liable for any:

• indirect, incidental, consequential, special, punitive or exemplary damages;
• loss of revenue, profits, business, goodwill, data, anticipated savings or opportunity, even if we were advised of the possibility;
• damages arising from your use of, or inability to use, the Site or any third-party content linked from it.

Our total aggregate liability for any claim arising under or in connection with these Terms is capped at the total amount you paid Florish in the 12 months preceding the event giving rise to the claim. For Site-only interactions where you have not made any purchase, the cap is INR 5,000.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited (e.g. fraud, gross negligence, or rights you have under the Consumer Protection Act 2019).

12. Indemnity

You agree to indemnify and hold harmless Florish, its affiliates and personnel from any third-party claim, loss or expense (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site, your unauthorised resale of Products, or content you submit to us.

13. Termination of Site access

We may suspend or terminate your access to the Site or to any account at any time, with or without notice, for any reason or no reason. Sections 7 (IP), 10 (disclaimer), 11 (liability), 12 (indemnity), 14 (governing law) and 15 (general) survive termination.

14. Force majeure

Neither party is liable for any delay or failure to perform caused by an event beyond reasonable control: natural disasters, war, terrorism, riots, government action, internet or power outages, pandemics, courier disruptions, labour disputes, supplier failures or comparable events.

15. Governing law and jurisdiction

These Terms are governed by the laws of India, without regard to its conflict-of-laws principles. Any dispute arising from or in connection with these Terms, the Site, or any Product is subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan, India. The parties may agree in writing to refer a dispute to arbitration under the Arbitration and Conciliation Act 1996, seat at Jaipur, in English, before a sole arbitrator mutually appointed.

16. General

• Entire agreement: these Terms (plus any Order Confirmation or signed Wholesale Agreement) are the entire agreement between you and Florish and supersede any prior oral or written understanding.
• Severability: if any provision is held invalid or unenforceable, the rest remain in full force.
• No waiver: our failure to enforce any right is not a waiver of that right.
• Assignment: you may not assign these Terms without our written consent. We may assign in the context of a corporate transaction.
• Notices: notices to us must be in writing through the Contact page. Notices to you go to the email address you most recently provided.
• Updates: we may update these Terms; the “Last updated” date at the top reflects the most recent revision. Continued use of the Site after a change constitutes acceptance.

17. Contact

Questions about these Terms? Reach us through the Contact page or via the email address listed there.